Pros: "I got in some exercise during the delays and gate changes" Cons: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories".
Pros: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines. Pros: "nothing" Cons: "poor ground and inflight crews hospitality poor food quality poor food variation".
Pros: "The seat comes with foot rest attached to the front seat. Pros: "Crew and boarding were efficient" Cons: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast.
Not fun leaving the plane hungry. Pros: "Attention to detail, good leg room, entertainment options and a brand new plane" Cons: "None". Pros: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre. If you want to have a free-for-all rugby scrum to get on the plane, so be it.
Pros: "Leg room in economy is good, even for tall people. Food was actually quite good. Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were.
Never again". Pros: "Flight arrived earlier than expected and the flight attendants were good and polite. Pros: "I enjoyed the entertainment, food, boarding was easy, crew gave a warm welcome and was comfortable" Cons: "I'm good with everything as there was really no down side".
Pros: "I have never encountered nicer more professional staff. They always had smiles and seemed to really enjoy their jobs. I always tell friends if they have a chance to fly Singapore Airlines to do it. They won't regret it. Especially on long flights. My knees where hurting from having little leg room.
They all acted like we were bothering them. They gave no help in moving from one station to another. In general they gave an extremely bad first impression of Qatar airlines!! Pros: "Crew was great. They made up for mistakes in a positive and amenable way. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection.
The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing. Pros: "The crew was very attentive and professional" Cons: "Food wasn't great".
Pros: "The A, despite being an old plane, had really good recline. Pros: "Too crowded" Cons: "One more staff will be better". Pros: "The service as usual on Qatar is excellent" Cons: " setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle".
Pros: "All crews are helpful especially to parents traveling with young kid. Pros: "Good Service. Efficient" Cons: "No Phone charging facilities on back of the seat unlike other Qatar aircraft.
Cons: "Very poor meal for vegetarians on one flight toasted veggies on a tiny round bun. Pros: "Nothing special" Cons: "I found my seat a bit uncomfortable for this leg of the jurney". Pros: "Good entertainment. Pros: "Good leg space, friendly crew, excellent plane. Pros: "decent leg room. Pros: "Gave food vouchers due to extended layover.
Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window.
Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Will seriously look for other options on next trip. Pros: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight. Pros: "Video on Demand at each seat in coach.
Friendly staff. Also patient staff, what with the languages they have to cover with each flight. Pros: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced" Cons: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight".
Pros: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature" Cons: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate".
Pros: "Fantastic service, very friendly staff who are always happy to help" Cons: "Should have internet free of charge in flight". Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent.
It would have caused me inconvenience if the change of time does not allow me to adjust my plans. Pros: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the They could manage protocols but give a reasonable service.
Pros: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment. Very disappointed by this". Pros: "Enterment" Cons: "Crew nice alway take care customer". Pros: "I was actually impressed with the entertainment selection : " Cons: "The economy seats are just unfortunately not a place you can get comfortable enough to sleep.
On 14 hour flights one hopes to sleep. Pros: "Could not be more impressed with the airline, absolutely would recommend to anyone! Cons: "1. I said no and she was clearly less than thrilled to be the one to help with my question. On my outbound flight ORD to DOH I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people.
There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact.
And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board???
Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. I work for a travel club and since Monday so in 4 days I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg.
They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience. Cons: "You canceled our flight in the last minute. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it. Pros: "In-flight entertainment is excellent. Some of the grew also excellent.
Had excellent seat 68d. Lots of leg room. Aircraft looked brand new. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor. Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing!
What else could you ask for? Pros: "Nice and spacious aircraft. Pros: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami. Pros: "landed safely" Cons: "Had to claim bags at Doha and go through multiple security screenings to board connecting flight.
At one point all the security was not functioning and we were packed up in lines. Barely had time to stop at the restroom before final security check where it was all so disorganized. After that check we were told that if we left we had to go through security again.
Would have been nice to know that upfront. It was a madhouse going through that final security check and my husband's wallet was lost for a bit. No one really tried to help and we were told to move aside. Finally someone saw that it had fallen beside one of the counters.
It was all horrible. Because of all this our 5 hour layover was a hassle with no time for food, etc. The whole airport experience was confusing and badly handled. Pros: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again! Pros: "Overall, an excellent short flight.
I was flying with oversize luggage bicycle , which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises. Everyone just queued up instead of using zones, etc.
When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. If you plan to travel to Bangkok, please obtain the most updated information from the airline you plan to book your travels with.
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