Ok, if you NEED a job, fine, but if you want a career, look elsewhere. I hate to say it, but I must wholeheartedly agree with this assessment. I use to be able to go above and beyond for my our customers and build important relationships with my our customers, but those days are over.
Customer has a question. Sorry, I have numbers to make, if I take any time addressing the customer needs, even taking as little as perhaps three minutes, my numbers reflect that wasted time in my Gap Report. I then must explain to mgmt. I've spent decades being the Face of FedEx and being one who willingly sacrificed in many ways to proudly represent the FedEx brand. I earned the trust of my bosses, my peers and my customers, and it obviously all worked beautifully as FedEx went from who to becoming one of the most admired and respected companies on the planet.
Myself and my long term peers, managers and executives accomplished amazing things I now must be watched like a hawk and am no longer trusted. I feel like a known criminal who is bent on stealing from the corporation.
My contributions mean nothing and have been forgotten. I'm no more respected or honored than someone who started at FedEx yesterday. In spite of the company belief, lowly couriers are NOT stupid, we understand the new global economy, we understand the need for belt tightening, we understand the need for change, we understand it's in our best interest that the company remain viable and strong, but I believe those goals can and should be accomplished with a sense of appreciation and gratitude for all the people who where there from the beginning and played an intricate part in growing FedEx into the great company it became We have been not only forgotten, but are now treated as untrustworthy liabilities.
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